Privacy Policy

1. Who We Are

Data Controller: Retail Consulting UK Ltd
Company Number: 06711242
Registered Address: 211 Manchester New Road, Manchester M24 1JT, United Kingdom
Trading as: My Spanish DNV
Website: myspanishdnv.com
Email: hola@myspanishvisa.com

Retail Consulting UK Ltd is a company registered in England and Wales. As the data controller for the My Spanish DNV visa services, we determine the purposes and means of processing your personal data.

2. Data We Collect

We collect personal data in the following ways:

2.1 Data you provide directly

• Name, email address, and nationality provided when contacting us by email or through our contact form
• Personal information submitted when opening a case through our client dashboard (dashboard.platinumlegalspain.com), including passport details, employment documents, income information, and proof of address
• Information about dependent family members included in your application
• Payment information processed through our secure payment provider (we do not store card details directly)

2.2 Data collected automatically

• IP address, browser type, and device information collected through standard server logs and analytics tools
• Pages visited, time spent on site, and referral source data collected through cookies and analytics (see our Cookie Policy for full details)

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance (Article 6(1)(b) UK GDPR): Where processing is necessary to provide the visa services you have requested, including preparing and submitting your visa application.
• Legal obligation (Article 6(1)(c) UK GDPR): Where required to comply with immigration, regulatory, or UK statutory obligations.
• Legitimate interests (Article 6(1)(f) UK GDPR): For analytics, website security, and improving our services, where these interests are not overridden by your rights.
• Explicit consent (Article 6(1)(a) UK GDPR): Where processing involves special category data (e.g. health data) or where we seek consent for marketing. You may withdraw consent at any time.

4. How We Use Your Data

We use your personal data to:

• Process and manage your Spain Digital Nomad Visa application or renewal
• Communicate with you about your case via email and our client dashboard
• Prepare, translate, and submit required documentation to Spanish immigration authorities
• Send service-related communications (case updates, document requests, approval notices)
• Comply with legal, regulatory, and contractual obligations
• Improve our website and services through anonymised analytics data
• Send marketing communications, where you have provided consent

5. Data Sharing

We do not sell, rent, or trade your personal data to third parties. We may share your data with:

• Spanish immigration authorities (UGE, consulates) — as required to process your application
• Official translation services — for the preparation of sworn official translations included in our service
• Technology providers — cloud hosting, client dashboard infrastructure, and payment processing, all operating under appropriate data processing agreements
• Professional advisers — accountants or insurers, under strict confidentiality obligations where necessary

Any third parties who process data on our behalf are contractually required to do so only under our instructions and in compliance with the UK GDPR.

6. International Data Transfers

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place — including standard contractual clauses or other lawful transfer mechanisms in accordance with the UK GDPR — to provide an equivalent level of protection for your data.

7. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Typical retention periods are:

• Administrative and contractual records: up to 6 years
• Visa documentation: up to 5 years, unless legally required otherwise
• Financial records: in accordance with UK statutory requirements
• Analytics and technical log data: up to 12 months

After these periods, data is securely deleted or anonymised.

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your data in certain circumstances
• Right to restriction: Request that we limit how we use your data
• Right to portability: Request your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at hola@myspanishvisa.com. We will respond within 30 days. You also have the right to lodge a complaint with the UK data protection authority, the Information Commissioner's Office (ICO), at ico.org.uk.

9. Cookies

We use cookies and similar technologies on this website. For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.

10. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our client dashboard uses industry-standard encryption and access controls. However, no method of electronic transmission is completely secure, and we cannot guarantee absolute security.

11. Children's Data

Our services are not directed at children under 16. We do not knowingly collect personal data from children. Where a child under 16 is included in a family visa application, we process their data only as strictly necessary for that purpose, with parental consent.

12. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.

13. Contact Us

For any questions or concerns about this privacy policy or how we handle your personal data, please contact us:

Retail Consulting UK Ltd
211 Manchester New Road
Manchester M24 1JT
United Kingdom
Company No: 06711242
Email: hola@myspanishvisa.com
Website: myspanishdnv.com/contact